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Current Platform Status

This page will notify you of any current issues affecting our services. Please note all times are in UTC (Coordinated Universal Time).

VoIP Core

1 High Priority

Our core VOIP platform lets you have conversations in the cloud. This platform lets us make your phone ring/receive calls and dial a number anywhere in the world

  • Issue Affecting Calls on Some Accounts
    We are aware that some accounts are currently experiencing inbound and outbound call issues. Our NOC team are investigating the issue, and more details will follow shortly.

    Reported

    FRI 12 JUL

    11:15 UTC

    Est Resolve

    FRI 12 JUL

    12:05 UTC

    12:10 UTC: All services are now fully restored. The issue precipitated during routine maintenance and was quickly acknowledged by our network operations team; resolution was instant but took around an hour to resolve to all accounts. Many accounts were unaffected throughout as a result of caching that is inherent to our architecture, but we do acknowledge that some of our customers may have experienced a complete outage of up to an hour. Please accept our sincerest apologies. A full and thorough investigation will now be carried out with correct action taken as necessary.

    11:55 UTC: Our NOC team have established the cause of the issue and have begun restoring service to the affected accounts. We can see calls and traffic resuming and expect full service to be restored shortly.

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Issue details

No historical issues

Dashboard

No Issues

Once you are subscribed to our service this is where we give you live control of our products

Found an issue?

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No historical issues

Core Infrastructure

No Issues

These are the end points and upstream connections

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No historical issues

VoIP Authentication

No Issues

This part of our platform authenticates you to use our products, it's a critical part of our system as it lets our customers use our products and keeps the bad guys out

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No historical issues

VoIP Cloud

No Issues

This is our cloud switchboard platform that lets you make your communications work however you wish.

Found an issue?

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No historical issues